Musgroves Ltd Terms and Conditions

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery all within New Zealand

Orders will only be accepted by Musgroves Ltd in Christchurch, New Zealand and payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand. Musgroves will deliver goods only within New Zealand.

Product Availability

Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Musgroves does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

Use of Cookies

Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

Orders, Price and Payment

Products may be ordered by following the instructions on the catalogue pages of this site.
All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time.
No order will be accepted for delivery outside New Zealand.
Delivery charges within mainland North Island and South Island New Zealand will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier chosen by Musgroves.
For delivery to an offshore island of New Zealand please enter the details of the pick up point or shipping agent on the mainland at which it would be convenient for you to have the order delivered. Musgroves responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed.

If you pay by credit card, your credit card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If for any reason Musgroves is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.

Title and Risk

Your order is not binding until accepted by Musgroves Ltd.

Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent.
We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.

Cancellation and Product Return

You may cancel this order without charge at any time up to the despatch of goods to your address. Any charge to your credit card or payments otherwise made will be credited.

You may cancel this order if the goods have already been despatched, but not received at your address and Musgroves will credit you for a sum equal to the cost of the product excluding handling and delivery costs.

You may return goods because you have changed your mind and do not wish to purchase the goods:
*You must return the goods to Musgroves at 191 Wigram Road, Christchurch in their original condition and packaging and they must be received by us within 14 days of delivery. Musgroves will credit you for a sum equal to the cost of the product excluding handling and delivery costs.

You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered:
*You must return the goods in their original condition to Musgroves at 191 Wigram Road, Christchurch  and packaging and they must be received by us within 14 days of delivery. You may chose to have the goods replaced without further charge, or Musgroves will credit you with the cost of the goods including the cost of handling and delivery.

All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.

Warranties

Musgroves gives no express guarantees unless they are in writing.  Musgroves will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993.  If for any reason repair or replacement is not possible, Musgroves will refund you the costs of the goods including the cost of handling and delivery. Nothing on this site is to be construed as a recommendation to use any particular product.

Musgroves will make every effort to describe all product fairly and accurately, product descriptions will be accompanied by photographs. If you are in anyway uncertain about the quality or condition of any products listed on this site please use the contact us facilty, our staff will be more than happy to answer any questions.

Limitation of Liability

Musgroves is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Musgroves was advised of the possibility of such damages.

Routine Security Checks

Musgroves reserves the right to contact the purchaser of any order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise the following alerts:

- Orders for goods over $400 in value or
- Orders where the delivery address seems inaccurate or
- Orders where the purchaser details supplied appear false or
- Orders where the collection of products purchased triggers an alert.

Musgroves reserves the right to cancel and refund any order that appears to be fraudulent.

Privacy

We are committed to keeping all of your personal information confidential.
Protecting your information is of the utmost importance to us! We will not without your permission rent, sell or give away to any third party your name, address, email address, credit card information or any other personal information you give us.
Any personal information, for example likes and dislikes, that you share with musgroves.co.nz is used to provide you with personalised content or offers tailored around your interests; to enable you to make purchases and have them delivered, and also to help us make improvements on our site.
If you have registered on our website, you can access your personal information at any time and amend the details you have shared with us. Just click on "Login" and enter in your password.
When you purchase from Musgroves we will contact you via email to confirm delivery. We may also contact you via email or phone if we experience any problems with processing your order, or if you win a prize in one of our competitions.
Musgroves.co.nz may be required by legal process to identify any individual who might attempt to use this site for fraudulent or criminal activities.